Terms & Conditions

1. Definitions

In these Terms, the following words have the meanings given:

• "Property" / "We" / "Us" / "Our" — Lotus Nakara, operating at 56/3 Thep Krasattri Road, Sakhu, Thalang, Phuket 83110, Thailand
• "Guest" / "You" — any person making an enquiry, reservation or staying at the Property
• "Stay" — the use of a room or suite under one of the three available options (Daytime Rest Room, Overnight Stay, Long Layover Suite)
• "Agreement" — these Terms together with any booking confirmation provided by us
• "Website" — the site at lotusnaka.cyou

2. Acceptance of Terms

By submitting an enquiry, making a reservation or checking in at the Property, you agree to be bound by these Terms. You confirm that you are at least 18 years of age and have the legal capacity to enter into this Agreement. Reservations made on behalf of other guests remain the responsibility of the person who made the booking.

3. Service Description

Lotus Nakara offers three accommodation options for transit travellers near Phuket International Airport:

• Daytime Rest Room — up to 6 hours of room use, priced at ฿4,300
• Overnight Stay with Airport Shuttle — a single overnight stay with shuttle and breakfast, priced at ฿9,200
• Long Layover Suite — up to 24 hours in a larger suite with flexible timing, meals and transport, priced at ฿17,300

Prices are inclusive of the items specified in the description for each option. No additional charges for included services will be added at checkout. The Property is available to guests at all hours; reception is staffed 24 hours a day.

4. Reservations and Availability

Reservations may be made by phone, email or via the contact form on the Website. A reservation is confirmed when we send a written confirmation. Availability is not assured until confirmation is received.

We will make every reasonable effort to have the confirmed room ready at the agreed time. In the rare event of a room being unavailable due to circumstances beyond our control, we will offer an alternative option or a full refund.

5. Payment

Payment is settled at the Property in Thai Baht (฿). We accept cash and the major card networks accepted on-site. No payment is required through the Website. In the event of a no-show without prior cancellation, we reserve the right to charge a cancellation fee as set out in Section 6.

6. Cancellation

Cancellations notified more than 24 hours before the confirmed check-in time will not incur a charge. Cancellations made within 24 hours of the confirmed check-in time, or no-shows, may result in a charge equivalent to one night's accommodation at the rate booked. We understand that flight disruptions happen; where cancellation results from a documented flight change or cancellation, charges will be waived at our discretion.

7. Guest Responsibilities

Guests are expected to:

• Treat the Property and its fittings with reasonable care
• Respect quiet hours (22:00–07:00) and other guests sharing the Property
• Comply with Thai law, including prohibitions on smoking inside rooms and common areas
• Notify reception promptly of any damage, faults or concerns
• Present valid identification at check-in as required under Thailand's Hotel Act

Guests are responsible for any damage caused to the Property beyond normal use. The cost of repair or replacement may be charged at checkout.

8. Prohibited Activities

The following are not permitted on the Property:

• Smoking anywhere inside the building or covered areas
• Bringing external food or beverages into rooms without prior agreement
• Disturbing other guests or staff
• Any activity that is unlawful under Thai law

9. Intellectual Property

All content on the Website — including text, images and design — belongs to Lotus Nakara or its licensors. You may not reproduce, copy or distribute Website content without written permission. Nothing in these Terms grants you any licence to use the Lotus Nakara name or branding.

10. Disclaimers

The Property and Website are provided in good faith. We do not guarantee that the Website will be error-free or continuously available. Prices and availability are subject to change until a booking is confirmed. Nothing in these Terms excludes liability for personal injury arising from our negligence.

11. Limitation of Liability

To the extent permitted by Thai law, our liability for any claim arising from a stay or use of the Website is limited to the amount paid for the stay in question. We are not liable for loss of belongings left unattended in public areas, delays caused by third-party transport, or losses arising from circumstances beyond our reasonable control (including flight disruptions or severe weather).

12. Indemnification

You agree to indemnify Lotus Nakara against any claim, loss or expense (including reasonable legal costs) arising from your breach of these Terms or any unlawful act committed during your stay.

13. Termination of Stay

We reserve the right to ask a guest to leave the Property without refund if these Terms are materially breached, particularly where the safety or comfort of other guests or staff is affected. In such cases, we will arrange transport to the airport if requested.

14. Governing Law and Disputes

These Terms are governed by the laws of the Kingdom of Thailand. In the event of a dispute, we will first attempt to resolve the matter informally by direct communication. If that is not possible, disputes will be referred to the courts of Phuket Province, Thailand.

15. Changes to These Terms

We may update these Terms from time to time. The revised version will be published on the Website with an updated date. Continued use of our services after changes are published constitutes acceptance of the revised Terms.

16. Contact

For any questions about these Terms, please contact:
Lotus Nakara
56/3 Thep Krasattri Road, Sakhu, Thalang, Phuket 83110, Thailand
Email: [email protected]
Phone: +66 76 348 167