Privacy Policy

1. Introduction

Lotus Nakara ("we", "us", "our") is a guesthouse operating at 56/3 Thep Krasattri Road, Sakhu, Thalang, Phuket 83110, Thailand. This policy explains how we collect, use and protect personal information provided by guests and website visitors. It applies to all personal data processed in connection with stays, enquiries and use of the website at lotusnaka.cyou.

By contacting us or making a reservation, you acknowledge this policy. If you have questions, you may reach our privacy contact at [email protected].

2. Personal Data We Collect

We collect only the information needed to provide accommodation and respond to enquiries:

• Name, email address and phone number (from the contact form or direct communication)
• Flight details and travel dates (shared voluntarily when booking)
• Number of guests and any relevant preferences communicated to us
• Technical data from website cookies (see Section 5)

We do not collect payment card details through the website; payment is arranged directly at the property.

3. How and Why We Use Your Data

Your personal data is used for the following purposes:

• Service delivery: confirming reservations, preparing your room and arranging shuttle transport
• Communication: responding to enquiries, confirming bookings and sending wake-up or departure reminders
• Legal obligations: Thailand's Hotel Act requires guesthouses to record guest registration information during stays
• Website improvement: anonymised analytics to understand how visitors use the site

We do not use your data for unsolicited marketing. If you would like to receive occasional updates about the property, we will ask for your explicit consent separately.

4. Legal Basis for Processing

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), we process your data on the following grounds:

• Contract performance: processing necessary to fulfil or prepare a reservation
• Legal compliance: guest registration as required by Thai hospitality law
• Legitimate interest: responding to enquiries and improving service delivery
• Consent: for cookie-based analytics, where you have accepted through the cookie notice

5. Cookies

The website uses cookies for basic functionality and, where consent is given, for anonymised analytics. You may manage your cookie preferences through the cookie settings banner displayed on first visit, or visit our Cookie Policy for full details.

6. Data Sharing

We do not sell or rent personal data. Information may be shared in limited circumstances:

• With licensed transport operators (shuttle driver) for the sole purpose of arranging pickup or drop-off
• With Thai government authorities where required by law (e.g. guest registration records)
• With analytics providers in anonymised or aggregated form only

7. Data Retention

Enquiry data is retained for up to 12 months following the last contact. Guest registration records required by Thai law are kept for a minimum of three years. Cookie-derived analytics data is retained per the provider's standard retention period (typically 14–26 months).

8. Data Protection Measures

Guest information is stored on secure systems with access limited to property staff who require it. Physical registration records are kept in a locked area at the property. We do not store payment card information and have no payment processing systems on site.

9. Your Rights

Under Thailand's PDPA you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of data where retention is no longer necessary
• Withdraw consent for optional processing (such as analytics cookies)
• Receive data in a portable format where technically possible
• Lodge a complaint with Thailand's Personal Data Protection Committee

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

The website may contain links to external services (e.g. Google Maps). Lotus Nakara is not responsible for the privacy practices of third-party websites and recommends reviewing their policies separately.

11. Children

Our website is not directed at children under 18. We do not knowingly collect personal data from minors without parental consent. Families booking on behalf of children are welcome, and data is processed under the adult's details.

12. Policy Changes

We may update this policy from time to time to reflect changes in our practices or in Thai data protection law. The updated date at the top of this page will reflect any revisions. Continued use of the website or accommodation services after changes indicates acceptance.

13. Contact

For any privacy-related questions or requests, please contact:
Lotus Nakara
56/3 Thep Krasattri Road, Sakhu, Thalang, Phuket 83110, Thailand
Email: [email protected]
Phone: +66 76 348 167